Support
We're here to help
You lost it. Now hold it.
Get in touch
Email us and a human will get back to you, usually within 1–2 business days.
support@maintainlyapp.comInclude your iOS version and what you were doing when the issue happened — screenshots help a lot.
Common questions
Where is my data stored?
Only on your device. Nothing is uploaded to a server. If you allow it, your weigh-ins are also written to Apple Health, which stays on your device under your control. See our Privacy Policy.
How do I cancel my subscription?
iPhone Settings → your name → Subscriptions → Maintainly Pro → Cancel. Your Pro features stay active until the end of the paid period.
My reminder didn't fire.
Check iPhone Settings → Notifications → Maintainly is allowed, and that a reminder is turned on for that item in the app's Settings tab.
I got a new phone.
Restore your new phone from a backup of your old one and your Maintainly data comes with it. Because everything is stored on the device, there's no cloud account to sign back into.
How do I restore my purchase?
Open Settings in the app and tap Restore purchases, signed in with the same Apple ID you bought with.
How do I delete everything?
In the app, go to Settings and choose "Erase all data & start over." Deleting the app also removes its data from your device.